Frequently Asked Questions (FAQs)
ORDERS & DELIVERY
How long does order processing take?
Orders are typically processed within 1-2 business days. During peak periods, slight delays may occur.
What delivery options are available?
- UK Standard: £2.99 (2-6 business days)
- UK Express: £4.99 (1-2 business days, aim for next-day delivery)
- Free shipping on UK orders over £50.
Can I track my order?
Yes, a tracking number is provided via email once your order is dispatched.
Do you ship internationally?
Yes, but delivery times and customs fees vary by destination. Check our Shipping Policy for details.
RETURNS & EXCHANGES
What’s your return policy?
- Unworn items can be returned within 28 days for a refund (UK only).
- £2.99 return fee deducted from refunds.
- Final Outlet and Sample Sale items are non-returnable.
How do I return an item?
- Initiate a return via our returns portal.
- Include the delivery note and select a courier.
- Refunds process within 14 days of receipt.
PRODUCTS
What if my item is faulty?
Contact us within 48 hours of delivery with details. Return shipping is free for faulty items.
Do you offer size guides?
Yes, refer to the Size Guide on product pages for accurate measurements.
PAYMENTS
What payment methods do you accept?
Visa, Mastercard, PayPal, and other major payment options.
MISCELLANEOUS
Can I modify/cancel my order?
Contact us immediately. Changes are not guaranteed once processing begins.
For more details, visit our Help Center.